Beaumaris Medical Centre

Privacy Policy

Privacy Policy

 

BEAUMARIS MEDICAL CENTRE

Beaumaris Medical Centre is committed to conducting its health care services in compliance with all applicable law and regulations and in accordance with the highest ethical standards. Beaumaris Medical Centre complies with the Commonwealth Privacy Act and all other State/Territory legislative requirements in relation to the management of personal information. We believe that our patients can feel safe in the knowledge that we safeguard their personal health information ensuring that confidentiality is respected and information is stored securely.

WHAT INFORMATION DO WE COLLECT?

We collect information that is necessary for the provision of your healthcare. Often this may include collecting information about your health history, family history, ethnicity or current lifestyle to assist in diagnosing and treating your condition. Our staff will always endeavour to be sensitive to your needs, however they are also committed to acting in your best interest by making a thorough assessment of your condition and medical history before recommending treatment.

HOW DO WE USE YOUR INFORMATION?

Modern health care practices mean that your treatment will, at times, require us to work together with other health care professionals to determine your diagnosis or optimal treatment. As a result you may be referred for diagnostic tests or to a specialist. Beaumaris Medical Centre will maintain confidentiality of all this information and will only disclose to those involved in your treatment. If at any time in the future you are being treated by a medical practitioner outside this practice who requires access to your health records, authorisation from yourself is required for us to provide a summary of your records. The only time we will provide information about your health records to another health professional, without your consent, is in the event of an emergency for ongoing clinical management pertaining to your medical diagnosis. At times of accreditation, your records may be selected to be reviewed by the surveyors with strict confidentiality. Any services provided by allied health practitioners or outsourced services provided for your treatment are required to also comply with the Commonwealth Privacy Act.

ACCESS TO YOUR HEALTH INFORMATION

You have a right to have access to the information that we hold in your health record. Should you wish to obtain access to your health record, you can ask your Doctor or our Practice Manager, who can give you more detailed information about how to obtain this. We are only allowed to release information to the patient themselves. This applies to all patients over the age of 16 years. If you wish to allow anyone else to access your records on your behalf, consent must be given at the time of consultation or in writing.

MANAGEMENT OF HEALTH RECORDS

Our Practice provides up to date and accredited information technology systems to ensure the safety and correct management of our patient records.

YOUR RIGHTS

We care about the quality of the service we provide. If you have any complaints or suggestions, please discuss them with your Doctor or our Practice Manager, or you can find a feedback form on the Contact page of our website. Our practice principal, Dr Emily Jones, is happy to discuss any complaint you may have about the management of your health information or to answer any questions you have about our health information management practices and the Privacy Policy.

All complaints will be dealt with fairly and as quickly as possible. Complaints may also be lodged directly with:

The Commonwealth Privacy Commissioner,
Telephone: 1300 363 992